Returns Policy  

We hope that you love your fabÜ products, but it’s okay if you change your mind and don’t open them. According to the Consumer Rights Directive, you have the right to a 14 day cooling off period. This means that you can return any products purchased so long as they are unopened, unused and in the condition in which you received them within 14 days of delivery.

Should product/s arrive damaged or faulty, please contact us as soon as possible and we will repair, replace or refund the product/s in line with your consumer rights. You can claim a full refund if you report a fault within 30 days of receiving your order.

How to contact us: 

You can report faulty or damaged products to hello@fabuwellness.com

We ask that you please send any photographs or videos that you have of the issue so our Customer Care team can best assist you. 

To return a product, email us at hello@fabuwellness.com and we’ll send you the return address and steps. Once you’ve posted your order, reply with a photo or screenshot of your postal receipt. This is the quickest way for us to get your refund moving, as there can sometimes be delays or lost parcels. We’ll process your refund as quickly as possible and email you once it’s done. Returns should reach us within 14 days of you telling us you want to cancel.

For any faulty or damaged products, we will assist in facilitating the return free of charge. If you are being issued a refund, we will refund the monetary value of the goods returned to us including the delivery charges you incurred when you ordered. Please note that we will refund back to the original method of payment charged only (e.g. credit card, debit card, Paypal) and this will take 2-5 days depending on the bank.

Please note if there is no fault with the product/s, it is the responsibility of the  customer to ensure the goods are returned safely to us via a postal or courier service. This cost must be covered by the customer.  If you are being issued a refund, we will refund the monetary value of the goods returned to us less the delivery charges you incurred when you ordered.

To be eligible for a return under our 14 day cooling off period, your item must be unused and in the same condition that you received it, in its original packaging. Returns under our 60-Day Happiness Guarantee are covered on our Happiness Guarantee page. To complete your return, we will need your order number or proof of purchase.

 

fabÜ Products Purchased from a Retailer

If any issue arises with a fabÜ® product purchased through one of our stockists, we would respectfully ask that you return to the place of purchase and have the issue resolved in line with the store's refund & redress policy & consumer law entitlements. When a fabÜ product is purchased through a retailer, your contract of sale is with that retailer and as such, products that are purchased cannot be refunded or replaced through fabÜ directly. 

 

fabÜ Events

Please note that all ticket sales are final, and we do not offer refunds.